Return & Refund Policy
Thank you for shopping at https://mkbbespokeaudio.com/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://mkbbespokeaudio.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Products that are bought from the Physical Stores can be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
In order to qualify for a return/refund, all item(s) (including promotional gift items accompanying the Order) must be returned to us within 7 days of order receipt. The item(s) must be unopened and in its original packaging & condition alongside the original order confirmation. An item being returned should also be returned with any accessories, manuals, and items that may have been bundled with the purchase. Returned items will be credited excluding the original cost of shipping and can take up to 14 working days to process.
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
Product must have the receipt or proof of purchase
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), customer are not illegible to return product.
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: sales@mkbbespokeaudio.com
Phone Number: +971 54 772
You will be updated for their Return Status through their EMAIL and SMS provided that all contact information is recorded to us.